- Increase customer loyalty while reducing operating costs


Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!


Karen O’Brien

VP of Global Social Media at Western Union

 

 

Increase CSAT & Revenue

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Fully resolve service issues and grow customer lifetime value

Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels. Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them in the same way as phone and chat.

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Collect and verify personally identifiable information (PII) in a secure manner in channel

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Build a comprehensive picture of the customer by pulling in important contact attribute information from your CRM platform

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Incorporate customer interactions on social channels into the overall customer record

CALL TO ACTION