The ROI of Transforming Social Customer Care with Private Messaging

Download the Aberdeen Knowledge Brief for a look at the evolution of social customer care and and how best-in-class companies are using Private Messaging to supercharge their results.

Get recent research and expert insights on the impact of Messaging on customer satisfaction and service costs. 

Learn how companies use Messaging in their Social Customer Care programs to:

  • Achieve 3x YoY growth in customer satisfaction
  • Decrease support costs by 21.5% YOY
  • Increase first contact resolution rates by 2.2x annually






Sparkcentral & Aberdeen Knowledge Brief