Leave Live Chat Behind: Why Messaging wins for Customer Care


Enjoy this on-demand webinar with guest speaker Kate Leggett, VP Principal Analyst at Forrester, to hear more about how messaging customer care stacks up against legacy care channels.

This 30 min. webinar will cover:

- Today’s customer expectations of service
- In-app & in-web VS. chat & phone

- How they compare in terms of business benefits and customer satisfaction

- Operationalizing messaging first customer care

Watch On-Demand

"Customer engagement is a goldmine for businesses – it just has to be executed properly"

It's no secret that consumers don’t like being held hostage to a phone line or a live-chat browser window. This leads to high abandon rates for live chat and low CSAT scores for all synchronous channels. In-app and in-web messaging-based care is the solution taking over the customer service marketplace and leaving live-chat in its wake. This is happening for a number of reasons, not the least of which include cost savings, agent efficiency and customer satisfaction.

If you’ve already invested in a live chat infrastructure, not to worry! Building out a messaging care program to replace your chat can be easy. You’ve already done most of the hard work and we can show you how to finish the job :)

With messaging-first care you can deliver better customer experiences that result in lower support costs and higher top line impact on revenue and customer retention. Leave your live chat behind!


Person's Name

Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels. Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them in the same way as phone and chat.

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Featuring guest speaker Kate Leggett

Kate Leggett is a VP, Principal Analyst at Forrester serving Application Development & Delivery Professionals and is a leading expert on customer relationship management (CRM) and customer service strategies.