Featuring Laurie Meacham, Manager of Customer Commitment at JetBlue
Loved brands trust Sparkcentral
The process for hiring, staffing and managing a productive social customer care team differs from that of a traditional call center team in a few key areas. If your company is committed to offering digital care, then joining this webinar is vital for your organization.
In this webinar you'll learn:
How to determind the ideal team setup and staffing structure for your digital care program
What skills and characteristics to look for when hiring digital care agents
Tips for putting the right management and coaching process in place