How JetBlue Built a Digital Care 
Dream Team

Featuring Laurie Meacham, Manager of Customer Commitment at JetBlue

 
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The process for hiring, staffing and managing a productive social customer care team differs from that of a traditional call center team in a few key areas. If your company is committed to offering digital care, then joining this webinar is vital for your organization. 

In this webinar you'll learn:

    • How to determind the ideal team setup and staffing structure for your digital care program
    • What skills and characteristics to look for when hiring digital care agents
    • Tips for putting the right management and coaching process in place
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Laurie Meacham

Manager, Customer Commitment, JetBlue