On-demand Webinar

How Dropbox Drives Loyalty with a Dedicated Digital Care Program

Messaging based care has grown drastically as Dropbox has optimized team, technology, and process to help their customers. Join Laureline Boin, Head of Social CX at Dropbox, to learn how she built her support team from the ground up and about the results they have achieved. Dropbox has used digital messaging customer service as a way to boost customer satisfaction and team morale.

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 In this webinar, Laureline will cover:

  • What makes messaging channels as viable a service channel as email and phone
  • The processes and training involved in building a successful and empowered digital care team
  • How Dropbox has improved customer satisfaction scores and overall internal perception of the care team
  • Dropbox’s unique approach to taking action on digitally collected customer and product feedback