Featuring guest speaker: Ian Jacobs from Forrester
Watch this on-demand webinar to learn:
“41% of millennial consumers say they would be “truly satisfied” if they could use messaging or SMS to engage companies.”
Ranging from in-app and web messaging to SMS to messaging apps. Is your contact center prepared to meet them there? Find out from guest speaker Ian Jacobs, Principal Analyst at Forrester…
The contact center is in a period of change and in recent years it has evolved from a call center to an omni-channel customer engagement center. As a customer service leader, it’s imperative that you know what it takes to provide effective service on digital messaging channels.
Learn best practices along with tried-and-true strategies for launching a successful digital care program from experts Abhay Prasad and guest Ian Jacobs, in this upcoming webinar. Tune in live to ask Ian your digital customer experience questions.
If you are not leveraging messaging in your contact center or are in the early stages of your messaging journey, you won’t want to miss this opportunity!