Art will cover:
Busy contact center leaders have little time to stop and reevaluate their strategy and roadmap to focus on where the service market is headed. Many are embattled with meeting the stringent SLA requirements around service while striving to reduce the cost of servicing customers. Nevertheless, there is a revolution happening among your customers with regards to how they want and expect to communicate with you. Those who wait too long to get started will fall behind the competition.
Who should watch: If you’re an executive, leader, process innovator, or change agent in customer experience or in the contact center, you need to attend.