Maximize customer satisfaction with a platform built to help you easily resolve customer issues
Enhance Your Customer Experience
Gain context into trending topics and incoming conversations to better understand how customers perceive and value your brand.
Empower agents to respond faster and resolve issues in the most efficient and personal way possible.
Report on key metrics to optimize team productivity and enhance conversations to improve customer engagement.
Sparkcentral’s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement. This, coupled with Sparkcentral’s powerful workflow and routing functionality, makes for a seamless process as we take care of our customers when it matters most.
Laurie Meacham, Manager Customer Commitment