Increase customer loyalty while reducing operating costs
Using Sparkcentral has enabled our team to scale seamlessly and focus on what they do best – caring for our customers!
VP of Global Social Media at Western Union
Increase CSAT & Revenue
Fully resolve service issues and grow customer lifetime value
Your customers want frictionless, easy, and immediate help when reaching out on digital messaging channels. Eliminate fragmented customer experiences that make customers jump from channel to channel and serve them in the same way as phone and chat.
Collect and verify personally identifiable information (PII) in a secure manner in channel
Build a comprehensive picture of the customer by pulling in important contact attribute information from your CRM platform
Incorporate customer interactions on social channels into the overall customer record